All Thrive Allied Health is committed to protecting the privacy of all individuals, including clients, carers, contractors, and staff.
We adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), ensuring all personal and sensitive information is managed responsibly and securely.
INFORMATION WE COLLECT
We collect personal and health information necessary to deliver allied health services, including:
• Full name, address, contact details, and date of birth
• Health history, treatment notes, and referral information
• Client details and funding information
• Payment and billing information
• Website analytics data (cookies, IP address, browser type)
HOW WE COLLECT INFORMATION
Information may be collected directly from clients, through referrals, via our website, or through third-party systems such as Halaxy.
We may also collect information from NDIS or My Aged Care portals where applicable.
USE OF INFORMATION
We use personal information to:
• Provide clinical services and care coordination
• Manage billing, scheduling, and communication
• Comply with legal, regulatory, and funding body requirements
• Improve service quality and client experience
STORAGE AND SECURITY
All client information is securely stored using encrypted systems including Halaxy, which complies with Australian Privacy Law and industry standards for data protection.
Access to records is restricted to authorised team members only.
Physical and electronic safeguards are in place to prevent unauthorised access, misuse, or disclosure.
DISCLOSURE OF INFORMATION
We only disclose personal information:
• With the client’s consent
• When required by law or to protect safety
• To funding agencies such as NDIS or My Aged Care for compliance purposes
• To secure third-party platforms used for clinical administration, such as Halaxy and Xero
ACCESS AND CORRECTION
Clients may request access to their personal or health information at any time.
Requests must be made in writing and will be responded to within a reasonable timeframe.
We may require proof of identity before releasing information.
WEBSITE AND COOKIES
Our website may use cookies and analytics tools (such as Google Analytics) to collect non-identifiable data about website usage.
Users can choose to disable cookies in their browser settings.
THIRD PARTY SYSTEMS AND HALAXY
All Thrive Allied Health uses Halaxy as its practice management system.
Halaxy stores client data securely on Australian servers and uses advanced encryption protocols.
Halaxy’s privacy policy can be viewed at: https://www.halaxy.com/article/privacy-policy.
We also integrate with Xero and other secure systems for financial management, ensuring compliance with Australian data security standards.
COMPLAINTS
If you believe your privacy has been breached, please contact us immediately at admin@allthrivealliedhealth.com.au.
If we are unable to resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC) via http://www.oaic.gov.au.
CONTACT US
All Thrive Allied Health
Email: admin@allthrivealliedhealth.com.au Phone: +61 481 33 55 22
Address: Melbourne, VIC